Privacy Policy
We maintain an unwavering dedication to protecting and preserving all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for ensuring the proper handling, processing, and protection of all personal data submitted through our website.
We may process usage data, which comprehensively includes access timestamps, page views, interaction events, browser type, operating system, IP address, and device information. This information is collected through server logs, cookies, and analytics tools and may include game preference tracking, session duration, and feature utilization patterns. The source of this data is your direct interaction with proplaychampions.com. We process this information for several important purposes, including improving website performance, enhancing user experience, analyzing traffic patterns, and optimizing content delivery, which enables us to provide personalized recommendations, improve site functionality, and enhance security measures. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.
We may process account data, which comprehensively includes email address, username, password hash, account preferences, notification settings, and authentication tokens. This information is collected through registration forms, account updates, and security protocols and may include subscription status, account activity logs, and security settings. The source of this data is your direct account creation and management actions. We process this information for account authentication, service delivery, communication purposes, and security monitoring, which enables us to maintain account security, provide personalized services, and manage user access effectively. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process profile data, which comprehensively includes gaming preferences, skill level, favorite games, competitive rankings, and gaming history. This information is collected through profile creation, user input, and gameplay tracking and may include tournament participation records, coaching preferences, and community involvement. The source of this data is your voluntary profile submissions and platform interactions. We process this information for community matching, content personalization, skill assessment, and tournament organization, which enables us to provide relevant content, facilitate meaningful connections, and enhance your gaming experience. The legal basis for this processing is our legitimate interests in providing personalized services and maintaining an effective gaming community platform.
Your Rights
Right to Access: You have the right to obtain confirmation about whether we process your personal data and request copies of this data. This includes the ability to receive information about data categories, processing purposes, and third-party disclosures. To exercise this right, you can submit a formal request through our dedicated privacy portal or contact our data protection team directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to verify your identity.
Right to Rectification: You have the right to request correction of inaccurate personal data and complete any incomplete personal data we hold about you. This includes the ability to update profile information, correct account details, and modify gaming preferences. To exercise this right, you can use our account settings interface or submit a formal correction request. We will process your request within 15 days and may require account password verification, email confirmation, and supporting documentation to verify your identity.
Right to Erasure: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected. This includes the ability to delete your account, remove profile information, and withdraw consent for data processing. To exercise this right, you can initiate account deletion through our privacy settings or submit a formal erasure request. We will process your request within 30 days and may require account verification, password confirmation, and written confirmation to verify your identity.
Right to Restrict Processing: You have the right to limit how we use your personal data when you have legitimate grounds for doing so. This includes the ability to limit data processing, suspend account activities, and modify privacy settings. To exercise this right, you can adjust your privacy preferences or submit a formal restriction request. We will respond within 15 days and may require two-factor authentication, account verification, and written explanation to verify your identity.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and transmit it to another service provider. This includes the ability to export account data, transfer gaming profiles, and download personal information. To exercise this right, you can use our data export tool or submit a formal portability request. We will process your request within 30 days and may require account authentication, email verification, and identity confirmation to verify your identity.Data Processing and Security Measures
Personal Data Processing
We process Service Data which includes user profiles, gaming preferences, gameplay statistics, and competitive rankings. This processing involves automated data collection, analysis, and storage, enabling us to provide personalized gaming experiences and performance tracking. For example, in the context of esports, this includes tracking win rates, champion proficiency, and competitive ladder progression. The legal basis for this processing is legitimate interest and contract fulfillment, specifically to deliver our core gaming and competitive services.
We process Technical Data which includes device information, IP addresses, browser type, and system configurations. This processing involves automated logging, performance monitoring, and system optimization, enabling us to ensure optimal platform performance and security. For example, in the context of esports, this includes monitoring game client compatibility and connection stability. The legal basis for this processing is legitimate interest, specifically to maintain service quality and prevent technical issues.
We process Communication Data which includes chat logs, forum posts, coaching sessions, and support tickets. This processing involves message routing, storage, and moderation, enabling us to facilitate community interaction and provide support services. For example, in the context of esports, this includes maintaining competitive integrity through monitored team communications. The legal basis for this processing is consent and legitimate interest, specifically to foster community engagement and ensure fair play.
We process Transaction Data which includes purchase history, subscription status, and payment information. This processing involves secure payment processing, subscription management, and financial record keeping, enabling us to manage premium services and purchases. For example, in the context of esports, this includes processing tournament entry fees and coaching service payments. The legal basis for this processing is contract fulfillment and legal obligation, specifically to provide paid services and maintain financial records.
We process Preference Data which includes game settings, notification preferences, and content customization choices. This processing involves preference storage, application, and synchronization, enabling us to provide personalized user experiences. For example, in the context of esports, this includes maintaining custom keybindings and strategic overlay preferences. The legal basis for this processing is consent and legitimate interest, specifically to enhance user experience and service functionality.
Security Implementation
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
Our incident response plan includes immediate breach detection, containment procedures, and user notification protocols, with regular testing and updates.
International Data Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Privacy Shield certifications, and Binding Corporate Rules. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by ISO 27001 standards, GDPR compliance mechanisms, and regional data protection regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: Retained for the duration of active account plus 24 months after closure to facilitate account recovery and service continuity
Usage Data: Retained for 12 months to support gameplay analysis and performance tracking
Transaction Records: Retained for 7 years to comply with financial regulations and tax requirements
Communication History: Retained for 18 months to support dispute resolution and community management
Technical Logs: Retained for 6 months to maintain system security and performance optimization
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy and Compliance Information
Essential cookies serve fundamental functions for ProPlayChampions.com’s core operations. These cookies process authentication tokens, session data, and security parameters to enable seamless gaming experience access. For example, in our esports context, these cookies maintain your logged-in status during tournament viewing and track your progress in training modules.
Functional cookies enhance your experience by storing your gaming preferences and personalization choices. They process interface settings and regional configurations to enable customized content delivery. For instance, these cookies remember your preferred game statistics display format and favorite esports teams for quick access.
Analytics cookies help us understand how users interact with our gaming content. They collect anonymized data about which strategy guides are most accessed, how users navigate through tournament brackets, and which training features receive the most engagement. This helps us optimize our content strategy and improve user experience.
Performance cookies monitor and enhance our platform’s technical operations by tracking load times for match replays, identifying potential issues in live stream delivery, and optimizing content distribution. These cookies ensure smooth functionality during peak tournament viewing periods and high-traffic coaching sessions.
Cookie Management
Users can manage their cookie preferences through their browser settings, our site’s cookie consent manager, and account privacy controls. We provide granular control over non-essential cookies while maintaining necessary functionality for core services.
GDPR Compliance
For EU residents, we implement strict data protection measures including explicit consent mechanisms before cookie deployment, minimal data collection practices, and clear purpose limitations for all data processing activities. We maintain complete transparency about data usage and storage durations.
CCPA Compliance
California residents enjoy additional privacy rights, including comprehensive access to collected information, data deletion options, and the ability to opt-out of data sharing. We ensure non-discriminatory service regardless of privacy choices and maintain detailed records of collected information.
COPPA Compliance
For users under 13, we enforce strict age verification protocols and require parental consent for account creation. We limit data collection to essential operations only and provide parents with complete access and control over their child’s account information.
Updates and Changes
We regularly review and update our privacy practices to maintain compliance with evolving regulations. Users receive notifications about significant changes, and we maintain detailed documentation of policy updates while ensuring continuous regulatory compliance.
Contact Information
For privacy-related inquiries:
Primary Contact: [email protected]
Response Time: Within 48 hours
Verification Required: For data-related requests
Available Support: Privacy concerns, data requests, rights exercise
This policy was created specifically for proplaychampions.com and covers all associated services within the esports industry.